Refund Policy

Last updated August 31, 2026

This page explains how refunds work for SnapDub subscriptions and credit top-ups. It doesn't replace our Terms of Service, which governs your use of the Service.

1. Subscription fees and credit top-ups are final

Once a subscription payment or credit top-up is processed, it's final and non-refundable - including if you stop using the Service, forget to cancel before a renewal, or simply change your mind. This is standard for metered, usage-based software: unlike a physical good, credits are made available to your account immediately and can be spent the moment they land, so there's nothing to "return."

You can cancel or downgrade your plan at any time from your billing page. Cancelling stops future renewals - it takes effect at the end of your current billing period, and you keep access (and any remaining credits) until then. We don't pro-rate or refund the unused portion of a period you've already paid for.

2. When you don't pay for a failed job

The one thing we do make right automatically: if a video fails to process due to an error on our end, the credits charged for that job are refunded to your account balance - not to your card, since credits (not fees) are what a job actually costs. See our pricing page for details. This applies to credits, not to the subscription fee itself.

3. Statutory rights

Nothing here limits any refund or cancellation right you have under mandatory consumer-protection law in your country that we can't lawfully exclude by agreement. If you believe such a right applies to your purchase, contact us with your account email and order details and we'll review it.

4. Exceptional circumstances

Outside of the above, refunds are issued only at our discretion in genuinely exceptional circumstances (for example, a clearly duplicate or erroneous charge). We don't offer refunds for dissatisfaction with AI output quality, a change of mind, or failing to cancel before renewal - review your clips and your plan before you rely on either.

5. Questions

Billing questions go to our contact page or your account email on file.